Nourii AI

Help center

How can we help?

Contact Nourii AI support for account access, technical issues, privacy requests, or feedback about the product.

Support channel: support@nourii.ai

1. Contact support

Email support@nourii.ai. Use a clear subject such as "Sign-in help," "App issue," "Privacy request," or "Product feedback."

Email Nourii support

2. What we can help with

01

Account access

Problems with guest, email/password, Google, or Apple sign-in.

Get account help
02

Technical issue

Unexpected behavior in meal logging, planning, pantry, activity, budget, or progress.

Report an issue
03

Privacy request

Questions about data, permissions, AI processing, or an account-deletion request.

View deletion steps

3. Information that helps us investigate

  • The email connected to your account, if the issue is account-specific.
  • Your device type, operating-system version, and Nourii app version.
  • A short description of what you expected and what happened instead.
  • The approximate date and time of the issue.
  • A screenshot only after checking that it contains no sensitive information.
Protect sensitive information

Never send passwords, one-time codes, recovery keys, payment details, government IDs, detailed health information, body measurements, meal records, food photos, or voice recordings unless support has provided a verified, necessary, and secure process.

4. Privacy, AI, and account deletion

Read the Privacy Policy for the current launch-review disclosure and the AI Transparency page for the data and limitations involved in AI-assisted features.

To request account deletion, use the Delete Account page. The current process prepares an email and requires identity verification; it is not an automatic or in-app deletion flow.

5. Health questions and emergencies

Nourii support cannot diagnose a condition, interpret symptoms, prescribe treatment, or provide emergency care. Contact a qualified healthcare professional for medical or dietary advice. If you may be experiencing an emergency, contact local emergency services now.

For a serious allergy, verify ingredients and food preparation directly. Do not rely on an app estimate or support response to confirm that food is safe.

6. Launch-review items

Before launch, Nourii must confirm support ownership, hours, response targets, identity- verification procedures, secure attachment handling, escalation routes, supported languages, and any legally required regional contacts. This page avoids promising those details until they are approved.